Dear Ms. Jones,
On behalf of ABC Office Equipment, I extend our
sincerest apologies for the bad experience you had with our sales associate,
James. I understand that James made unprofessional remarks when you visited our
storefront to inquire about a new copier. You came to us in search of
information, and instead were subjected to a pushy salesperson.
At ABC, it’s our goal to help you make an
informed purchase decision without having to deal with aggressive sales
tactics. James is a new employee that I’ve been training. I take full
responsibility for his behavior. He has received a written reprimand and will
be shadowing one of our senior sales associates until he has a better
understanding of the ABC Office Equipment approach to customer service.
I’m grateful that you brought this issue to my
attention and I ask your forgiveness. We’d love to earn your business. I’ve
included a voucher for 20 percent off your next purchase in our store as a
thank-you, should you decide to give us a second chance. We hope to see you
again soon!
Kind regards,
Verawati Equipment Sales Manager
No comments:
Post a Comment