May 2018
Dear Hiring Manager:
I was initially impressed with Sharon
Westman's enthusiasm, communication skills and professional demeanor when I
hired her four years ago as a customer service rep within JRW Inc.'s call center.
During the two years Sharon reported to me (I have since moved on to a
different department), she consistently demonstrated all of these qualities and
more, and I heartily endorse her for any customer service position.
Sharon is reliable, dedicated and
eternally upbeat. Her ability to calm angry or frustrated customers is
unparalleled, and it is because of her excellence in this area that I
repeatedly asked her to mentor new employees in the call center. Sharon
multitasks effectively and is able to handle a high-volume workload. She
consistently met or surpassed all weekly call center metrics (including
customer satisfaction, call volume and response time), and her daily written
reports were accurate and thorough.
Of particular value to me as a former
call center manager was Sharon's team player mind-set, enthusiastic embrace of
change, ability to work with minimal supervision and unwavering commitment to
exceeding customer expectations. I regularly received unsolicited praise from
customers commending Sharon's outstanding level of service, professionalism and
follow-through.
Organized and diligent, Sharon quickly
learned technology systems and software that were unfamiliar to her when she
first started with JRW, and she also attended optional professional-development
seminars offered through the company. She is pursuing an associate's degree in
business through evening classes at ABC Community College.
Sharon is a hardworking, top-performing
customer service professional. She has my highest recommendation, and I am
happy to furnish more details if you would like additional information.
Sincerely,
Carla Pederson
Field Service Manager (former Call Center Manager)
Field Service Manager (former Call Center Manager)
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