Apology Letter

Dear Catherine,                 

                        

I am very sorry for what happened. It was unacceptable and will never happen again.
The representative that you spoke with didn’t actually hang up the phone – I was informed that he tried to transfer your call but it must not have gone through. Since the call dropped a second time, you might want to check your phone service provider. We pride ourselves on our service, and would never do something like that.

 Again, I am very sorry for the inconvenience. Please contact customer support for any further concerns you might have – our customer service agents are always very happy to help.
Sincerely,
Ashley W.